Grievance Procedure
If at any time, a party within the association has questions or concerns about any action taken towards themself or their skater that they’d like to address with another party, they shall first attempt to have a conversation with that person. It is recommended that these conversations take place 24 hours after an incident to avoid an emotional or heated discussion. In the event that a parent and/or guardian has a concern about a coach, they are asked not to approach a coach in any arena on game day and to do so only in an appropriate setting and at a reasonable time. It is our belief that as adult members of the association, we have a responsibility to model conflict resolution in a manner that exhibits professionalism and a calm demeanor.
Our goal is to resolve the issue with a personal conversation between the two parties first. If this conversation does not resolve the issue, any of the parties involved may move the issue towards a formal grievance. The party not satisfied with the conversation will need to complete the online Grievance Form (hereafter referred to as the filer). The filer needs to address the concern in writing via the online Grievance Form. This form is automatically sent to the Grievance Committee which consists of the Directors of Hockey, President, and PDC Chair. The grievance form will be shared with the party the grievance is being filed against (hereafter referred to as the respondent).
The respondent shall respond to the Grievance Form within three (3) days of being filed. The filer is asked not to approach the respondent in any way about the situation.
After the written response to the Grievance Form, if either the filer or respondent are not satisfied, then the Grievance Committee will meet with all parties to mediate and rule on the matter. The Board of Directors empowers this committee to rule on disciplinary actions and any other circumstances brought forth by the Grievance Form. The committee’s decision shall stand as a final resolution to the Grievance Form.
Steps in Grievance Policy
- Verbal communication with the two involved parties to work through the grievance
- Grievances will not move forward until Step 1 has been exhausted
- Complete the online Grievance Form
- Wait 3 days for the respondent to respond to the Grievance Form
- Meeting with the Grievance Committee to convene and rule on the issue.
- This step is only necessary if the parties are not satisfied after step 2